NOAA makes it easier to submit a comment or report a nautical chart error

On November 16, 2018, NOAA released ASSIST, a new system for submitting questions and reporting nautical chart errors to NOAA’s Office of Coast Survey. ASSIST has a mobile-friendly design and improved user interface that allows customers to access the system conveniently from any device. This new tool replaces Coast Survey’s Inquiry and Discrepancy Management System (IDMS), a database that collected nearly 20,000 comments, inquiries, and discrepancy reports since 2008. ASSIST is available from: https://www.nauticalcharts.noaa.gov/customer-service/assist/

ASSIST offers new features including the ability to:

  • Tag your submission on a NOAA chart, map, or satellite imagery
  • Enter reports from a cell phone or other mobile device
  • Comment or report an error using a single form

These improvements streamline the internal Coast Survey workflow, allowing faster, more efficient responses to customers. ASSIST is available from: https://www.nauticalcharts.noaa.gov/customer-service/assist/

New ASSIST interface.
NOAA Office of Coast Survey’s new ASSIST interface.

 

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